Innovation Starts Here

At Code1 Tech, we drive innovations that shape the future of enterprise technology. Our expertise spans Data Engineering, AI/ML, Cloud Solutions, and Full-Stack Development. We empower businesses with cutting-edge technology solutions, enabling digital transformation at scale. Join us to build impactful products with a passionate team of engineers and innovators.

We are looking for an experienced L3 Support Engineer with strong technical knowledge of Java-based applications and modern frontend technologies. The candidate will handle complex production issues, troubleshoot application failures, perform root cause analysis, and ensure application stability and availability.

Exp: 6+ yrs

• Provide L3 production support for business-critical applications.
• Investigate and resolve complex technical issues and production incidents.
• Perform root cause analysis and implement permanent fixes to prevent recurring issues.
• Troubleshoot applications built using Java, React, Next.js, and Redux.
• Work with Gradle for build management and dependency troubleshooting.
• Collaborate with development, QA, DevOps, and other support teams to resolve incidents.
• Monitor application performance and ensure system stability.
• Maintain incident documentation, support procedures, and knowledge base articles.
• Provide on-call support during non-working hours and weekends, as required.

• Hands-on experience in L3 application or production support.
• Strong working knowledge of Java and Gradle.
• Experience with React, Next.js, and Redux.
• Strong troubleshooting, debugging, and root cause analysis skills.
• Ability to manage critical production incidents and work under pressure.
• Good communication and collaboration skills.

• Willingness to provide on-call support during the 7:00 PM to 10:00 AM IST window.
• Availability for on-call support during weekends, as required.
• Comfortable working in an L3 support role focused on production stability and incident resolution.