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We are seeking a Dynamics 365 Customer Engagement (CE) Techno Functional Consultant with a balanced mix of functional expertise and technical capability. The role involves driving end to end CRM solution delivery, including requirement analysis, system configuration, customization, and integration. 

Experience:

8 years to 10 years (Minimum 6 relevant)

• Work with stakeholders to gather and translate business requirements into functional and technical solutions. 
• Configure CRM components such as entities, forms, views, dashboards, business rules, and security roles. 
• Develop and maintain plugins, custom workflows, JavaScript customizations, and integrations. 
• Design and implement Power Platform solutions (Power Apps, Power Automate, Dataverse). 
• Participate in solution design, architecture discussions, and deployment activities. 
• Manage and support integrations using APIs, Azure services, and third party platforms. 
• Troubleshoot and resolve production issues, ensuring performance and stability. 
• Ensure adherence to platform best practices, governance, and security standards.

• Strong experience with Microsoft Dynamics 365 CE / CRM. 
• Hands on expertise in configuration and customization. 
• Proficiency in C#, .NET, JavaScript, Plugins, and Custom Workflows. 
• Experience with Power Platform (Power Apps, Power Automate, Dataverse). 
• Knowledge of integration patterns, REST APIs, and Azure services. 
• Ability to bridge functional requirements with technical implementation. 
• Strong communication, stakeholder management, and problem solving skills. 

• Experience working with US stakeholders or global delivery teams. 
• Exposure to Azure services such as Logic Apps, Functions, or Service Bus. 
• Experience in Customer Service or Field Service modules. 

• Microsoft Certified: Power Platform Developer Associate (PL 400) 
• Microsoft Certified: Power Platform Functional Consultant Associate (PL 200) 
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant (MB 230) 
• Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB 210) 
• Any relevant Azure certifications (AZ 204, AZ 900, etc.)